Support
We’re glad you’re here. Most answers are below.
Contact us: email SUPPORT_EMAIL_PENDING, or use the App Store support link on the app’s page.
If something isn’t working, it helps to include your iPhone model, your iOS version and the screen where it happened.
A gentle note: Baby Says shares general information about typical development. It is not medical advice. Every baby grows at their own pace. If anything about your baby’s health or development worries you, please talk to your paediatrician, and in an emergency call your local emergency number.
Common questions
How do I cancel my subscription?
Subscriptions are billed by Apple, so they are cancelled in your Apple ID settings rather than in the app: open Settings → tap your name → Subscriptions → Baby Says → Cancel Subscription. Apple explains every option here: If you want to cancel a subscription from Apple. To avoid being charged after a free trial, cancel at least 24 hours before it ends. You keep access until the end of the period you have already paid for. Deleting the app does not cancel a subscription.
I paid but the app doesn’t show Premium.
Open the app’s Settings and tap Restore Purchases. Make sure you are signed in with the same Apple Account you used to subscribe.
How do I ask for a refund?
Refunds for App Store purchases are handled by Apple at reportaproblem.apple.com.
I entered the wrong birth date or due date.
You can change your baby’s details in the app’s Settings. The weeks, letters and milestones update to match.
Where are my baby’s photos and letters stored?
On your iPhone and, if you use iCloud, in your own private iCloud account so they follow you to a new phone. We cannot see them. See the Privacy Policy for details.
My data didn’t appear on my new iPhone.
Make sure you are signed in to the same Apple Account and that iCloud is turned on for the app in Settings → your name → iCloud. Syncing can take a few minutes on a fresh install with a good connection.
How do I delete my data?
Delete the app to remove everything it keeps on your iPhone. To remove the synced copy too, go to Settings → your name → iCloud → Manage Account Storage → Baby Says → Delete Data. We don’t have accounts, so there is nothing else to close. For anything else, email SUPPORT_EMAIL_PENDING.
My baby hasn’t reached a milestone yet. Should I worry?
Milestones in the app are typical ranges, and many healthy babies reach them earlier or later. If you are unsure, your paediatrician is the right person to ask.
More
Read our Privacy Policy and Terms of Use.